1xjl Responsible Gaming

You can set daily, weekly, or monthly deposit limits directly from your account settings at any time. Once a limit is in place, it takes effect immediately and cannot be increased until a mandatory cooling-off period has passed. This gives you full control over how much you spend on the platform each period. Lowering your limit, on the other hand, takes effect right away with no waiting period. We encourage all players in the Philippines to set a limit that reflects their personal budget before they start playing.

Losing track of time is easy when you are enjoying sports betting or slot games, so 1xjl lets you set session time reminders that alert you after a chosen period of play. When the reminder triggers, you can choose to continue or step away — the decision is always yours. Regular breaks help you stay sharp, keep the experience enjoyable, and prevent fatigue-driven decisions. You can update your reminder interval at any time through your account dashboard. We recommend setting a reminder of no more than 60 minutes per session as a healthy starting point.

If you feel you need a short break from the platform, you can activate a cooling-off period of 24 hours, 7 days, or 30 days from your account settings. During a cooling-off period, your account is temporarily suspended and you will not be able to log in, deposit, or place bets. This is a useful tool if you notice your play habits changing or if you simply want a structured pause. At the end of the cooling-off period, your account will automatically reactivate so you can return when you are ready. You can request a cooling-off at any time by contacting [email protected] or through your account panel.

For players who feel they need a longer break, 1xjl offers a self-exclusion option that closes your account for a minimum of six months or permanently, depending on your preference. Once self-exclusion is activated, it cannot be reversed during the chosen period — this is intentional, to give you the firm boundary you need. All pending balances will be returned to you in accordance with our standard withdrawal process. We take self-exclusion requests seriously and process them promptly, usually within 24 hours of receiving your request. To request self-exclusion, please email [email protected] with your registered username and your chosen exclusion period.

Your account dashboard gives you a clear view of your betting and gaming history, including total amounts wagered, session durations, and net results over any selected period. Reviewing this data regularly is one of the most effective ways to stay aware of your play patterns and catch any changes early. We present this information in a straightforward format so it is easy to understand at a glance, without needing to dig through complex reports. If you notice a pattern that concerns you, our support team is available to discuss your options and help you set appropriate limits. Transparency about your own activity is the first step toward responsible, enjoyable play.

Our player support team is available around the clock to assist with any responsible gaming concerns, account queries, or requests to activate protective tools. You can reach us at [email protected] and we aim to respond to all responsible gaming requests as a priority. We do not judge — our team is trained to listen, provide information, and help you access the right tools without pressure. If you feel that your gaming has become a problem, we strongly encourage you to reach out to us or to a professional support organisation in the Philippines. Getting help early makes a real difference, and we are here to support you every step of the way.